INSPECT MERCHANDISE IMMEDIATELY UPON RECEIPT
To insure you have received the correct items, nothing is missing from your order and nothing has been damaged during shipping. You must call within 7 days to report any discrepancies in your order. Shipper is not responsible for failure to follow the above instructions. Call 800-827-9695 for return DOA or RMA authorization. Returned merchandise will not be accepted without prior authorization.
Non-DOA Returns Policy – All Barcode, Point Of Sale, Hardware products
NO open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps, or shipping labels, i.e., written RMA numbers. All products must be double boxed.
Original manufacturer’s packaging, both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, etc., just as the customer received them.
Customers have 7 days from date of invoice to request a non-DOA return. The RMA number issued is valid for 15 days from issue date.
There will be a 25% restocking fee on returns resulting from customer error.
Non-DOA configured product may not be returned.
Products that show signs of use are not returnable to The Barcode Lady as non-DOA.
For customers on credit terms, credit will be applied to your account when the product is received by The Barcode Lady.
Customer is responsible for freight costs when returning product.
DOA Returns Policy
Refer to manufacturer’s warranties and returns policies.
If the product is tested and the problem is not duplicated, there may be a no problem found fee charged to the customer.
For customers on credit terms, credit will be applied to your account when the product is received by The Barcode Lady. Replacement product will be sent in advance, freight free.
For customers on C.O.D. or credit card status, replacement product will be sent upon receipt of product by The Barcode Lady. If desired, we will send replacement product at your normal C.O.D. or credit card status and you can request a refund or credit to your card when The Barcode Lady receives the returned product.